1. Troubleshooting

Model Selection Screen

No printer/plotter appears in the [New printer/plotter] area.

This may be due to one of the following causes:

  • The cable is disconnected or damaged.
    [Corrective action]: Check the cable.
  • The model or firmware version is not supported.
    [Corrective action]: Check MRA Usage Conditions.
  • The printer/plotter is not connected to the same network segment as the wireless LAN router.
    [Corrective action]: Refer to the following and connect to the same network segment.
Information about same network segment

Same network segment refers to a network for which the first three of the four sets of numbers in the IP address separated by periods are identical.
  • Example 1:
    Device A: 192.168.0.10
    Device B: 192.168.0.55
    A and B are on the same network segment, as "192.168.0" is identical for each.

  • Example 2:
    Device A: 192.168.0.10
    Device B: 192.168.1.55
    A and B are on different network segments, as only "192.168" is identical.

The procedures for checking the IP address are as follows:

Device

Checking procedure

Printer/Plotter

Refer to the device operating manual.

PC

Select Start menu --> [Settings] --> [Network & Internet] --> Properties for the currently connected network --> IPv4 address

Smartphone

Select [Settings] --> [Wi-Fi] --> Open details of the currently connected network --> IP address

 

After checking the cause, tap the reload button at the top right of the [Printer/Plotter Selection] screen.