MIMAKI SINGAPORE PTE. LTD.
Mimaki 3D Print prep Pro
FAQ is categorized depending on the content of question. Please click the one related to your question.
About specifications
- What is 3DP3? Why do I need it?
- When is 3DP3 required in the workflow for modeling with the 3DUJ series?
- If I print 3D data that has errors, what happens?
- Will 3DP3 always eliminate errors in 3D data?
- How is the web service sold?
- What is the recommended Internet browser?
- What are the recommended specs for my computer to use 3DP3?
- What languages are supported by 3DP3?
- What file types are supportted?
- What formats are output from 3DP3?
- How many files can I upload in a month?
- Is there a file size limit on uploadable files?
- How long does it take to repair a file?
- What payment methods are available on the 3DP3 website?
- Can I pay using PayPal?
- What is the name of the payment when it is charged to my credit card?
- How do I get a receipt for my purchase?
- Can I purchase a yearly package?
- Can more than one person use one account?
About operation and handling
- When should I use "don’t scale" in the "Scale Model" feature?
- How does the "don't scale" in the "Scale Model" feature work?
- In what situations do I want to use "Scale" in the Scale Model feature?
- How does the "multiplier" function work?
- When should I change the scale using the "Target Scale" of the Scale Model feature?
- How does the "target scale" function work in the Scale Model feature work?
- Why should I rescale my 3D data?
- What is the purpose of the Scale Model function?
- What is the optimum thickness for the 3DUJ?
- Can walls be thinned?
- Is it possible to select certain areas to be thickened?
- Is thickness added to the model as a whole?
- Is it possible to set wall thickness to less than 0.1mm?
- What is the purpose of the THICKNESS function?
- If it possible to set clearance over 10mm?
- Is it possible to turn the clearance function off?
- What is the purpose of the Clearance function?
- I want to maximize cost reduction. How thick can I set the walls on hollowing?
- Can I create an escape hole for my model in 3DP3 ith the Hollowing function?
- What is the purpose of the Hollowing function?
- What is the purpose of the CUT TRANSPARENT PARTS function?
- What is the purpose of the MIX TEXTURE AND MATERIAL COLORS function?
- If the hole is closed by CLOSE HOLES, will the filled hole have a texture color?
- What is the purpose of the CLOSE HOLES function?
- What are non-manifold edges?
- What is the purpose of the "USE VRM PIPILINE" function?
- What are boundary edges?
- What are the specifications of the textures after they are auto-corrected?
- If the material color is set in the obj data, what will happen to the material color setting of the exported obj data after it is modified with this function?
- How does 3DP3 correct for texture and color errors?
- How do I register for an account?
- What 3D errors does 3DP3 repair?
- How do I change the name or email address associated with my account?
- What color space definition (sRGB / Adobe RGB) is the texture (.png) data after being corrected by 3DP3?
- What file type should I use for full color models?
- What do I need to do to upload my file?
- Can 3DP3 be used with 3D printers other than Mimaki 3DUJ series?
- How can I convert my file to one of the fully supported file types?
- What are the features of 3DP3 compared to other 3D data modification software?
- What is the difference between character, mechanical, vehicle, and professional repair types?
- Can I repair more than one file at a time?
- Is it possible to layout data in 3DP3 like Mimaki 3D Link?
- How can I check the data I uploaded in the past?
- How do I delete a repaired model?
- Where can I find the settings used to repair a file?
- How can I check the results of model modifications?
- What can I do with the DASHBOAD screen?
- What can I do in the Account Information screen?
- What can I do in the Address screen?
- What can I do in the Email Notifications screen?
- What can I do in the Payment Method screen?
- What can I do in the Payment History screen?
- Is there a function to notify me when the repair process is finished?
- How can I see the original dimensions of the 3D file?
- How do I delete my account?
- How do I cancel my subscription but not delete my account?
About trouble
- I forgot my password, how can I reset it?
- Why are my monthly payments different?
- I don't think the times shown are correct. Why is that?
- The supported 3D file will not upload.
- I uploaded a color file, but there is no color on the repaired file.
- I used 3DP3 to repair a model, but the result was not as I imagined. Why is this?
- The supported 3D file fails when fixing.
- Errors remain in the file after 3D data modification.
- I downloaded the repaired file, but noticed that the model size has increased. Why is this?
If you're still having problems, please contact us through our inquiry form.